Returns & Refunds

Refund Policy

Last Updated: January 2026

At Cedar Vienne, we want you to love every piece you bring into your home.

If your purchase does not meet your expectations, we are here to help and will do our best to provide a smooth return experience.

Return Eligibility

We accept returns on eligible items within:

30 days of delivery

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by your order information

Items that show signs of use, damage, or alteration may not be accepted.

Non-Returnable Items

Certain items cannot be returned, including:

• Final sale items
• Gift cards
• Personalized or customized products
• Items damaged due to improper use

How To Request A Return

To start a return, please contact our customer support team with:

• Order number
• Email address used for purchase
• Reason for return
• Photos of the item (if applicable)

Please email:

support@cedarvienne.com

Our team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product has a confirmed quality issue

We recommend using a trackable shipping service when returning an item.

Damaged or Incorrect Items

We carefully inspect and package every order before shipment.

If your item arrives damaged or you receive an incorrect product, please contact us within:

7 days of delivery

Please include:

• Order number
• Photos of the item
• Description of the issue

Our team will assist you with a replacement or appropriate solution.

Refund Process

Once your return is received and inspected, we will notify you of the refund status.

Approved refunds will be processed to your original payment method.

Please allow:

5–10 business days

for the refund to appear, depending on your payment provider.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

Contact Us

If you have any questions about returns or refunds, please contact:

Cedar Vienne Customer Support

Email:
support@cedarvienne.com

Cedar Vienne
Timeless décor for inspired living.